FAQ's
Frequently Asked Questions (FAQs)
🛒 1. What is Swasth Hub?
Swasth Hub is an online store dedicated to health, fitness, and wellness products. We aim to make healthy living simple and affordable for everyone across India.
🚚 2. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location. Remote areas may take a little longer. You’ll receive tracking details once your order is shipped.
💳 3. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and wallet payments. All transactions are processed securely through trusted payment gateways.
📦 4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on selected products and locations. Availability will be shown at checkout.
🔁 5. What is your return and refund policy?
We accept returns for damaged, defective, or wrong products reported within 7 days of delivery.
Once we receive and verify the product, your refund or replacement will be processed within 7 working days.
(Read our full Return & Refund Policy for details.)
✉️ 6. How can I track my order?
After your order is shipped, you’ll receive a tracking ID and link via email or SMS. You can also track it through your account on our website.
🧴 7. Are your products genuine and safe?
Absolutely! We only source products from trusted manufacturers and verified suppliers. Each product is checked for quality and authenticity before shipping.
⚕️ 8. Do the products have any side effects?
Our products are designed for general wellness and fitness use. However, results may vary from person to person. Always read product instructions carefully and consult a doctor if you have any medical concerns.
❌ 9. Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Once it’s shipped, you’ll need to follow the return process.
📍 10. Do you ship outside India?
Currently, we ship only within India. International delivery will be available soon.
📞 11. How can I contact customer support?
You can reach us at:
📧 info.swasthhub@gmail.com
📞 8172882361
Our team is available Monday–Saturday, 10 AM to 6 PM.x