Privacy policy

Last updated: January 15, 2026

Swasthhub (“we”, “us”, “our”) operates this store and website to provide customers with access to our products, content, features, tools, and related services (collectively, the “Services”).

This store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to personal information.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect the following types of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address

  • Payment Information: Payment method details, transaction references, and payment confirmations (processed securely by payment gateways; we do not store full card details)

  • Account Information: Username, password, preferences, and settings (if you create an account)

  • Order & Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communication Information: Messages or information you provide when contacting customer support

  • Device & Technical Information: IP address, browser type, device identifiers, and network information

  • Usage Information: How you interact with our website and Services

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you visit our website, place an order, create an account, or contact us

  • Automatically through cookies, pixels, and similar technologies when you use the Services

  • From service providers who support our operations (such as payment processing, analytics, and delivery partners)

How We Use Your Personal Information

We use your personal information for the following purposes:

1. To Provide and Improve Our Services

  • Process orders, payments, returns, and exchanges

  • Deliver products and provide customer support

  • Manage accounts and preferences

  • Improve website functionality and user experience

2. Marketing and Promotional Communication

  • Send order updates, offers, and promotional messages (email, SMS, or WhatsApp where permitted)

  • Display relevant advertisements on our website or social platforms

You may opt out of promotional communications at any time.

3. Security and Fraud Prevention

  • Detect, prevent, and investigate fraudulent or unauthorized activity

  • Secure our website, transactions, and customer data

4. Legal and Compliance Purposes

  • Comply with applicable Indian laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our terms, policies, and legal rights

Disclosure of Personal Information

We may share your personal information only when necessary, including:

  • With Shopify and other service providers that help us operate our website, process payments, deliver orders, and provide customer support

  • With marketing and advertising partners to promote our products, in accordance with applicable laws

  • When required by law, legal process, or government request

  • In connection with a business transaction such as restructuring or transfer of ownership

We do not sell your personal information.

Relationship With Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to enable store functionality, payments, analytics, and security. Information shared with Shopify is handled according to Shopify’s own privacy practices.

You can learn more by visiting: https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze site traffic and performance

  • Improve marketing effectiveness

You may manage cookies through your browser settings, though some features may not function properly if cookies are disabled.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

Your Rights

Under applicable Indian laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information (subject to legal obligations)

  • Opt out of promotional communications

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes indicates acceptance of the revised policy.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Brand Name: Swasthhub
Trade Name: Trinexa Global

Email: info.swasthhub@gmail.com
Phone: +91 9170632749

Business Address:
Singhari, Sirsiya,
Kushinagar, Uttar Pradesh,
India – 274301